Calum McKinaly: IT Helpdesk and Networking Portfolio

Learn about the helpdesk projects I've completed, highlighting my ability to assist users, resolve issues efficiently, and implement effective support strategies that enhance user experience and satisfaction.

Resume

Certifications

Completed certifications in IT support and networking disciplines.

Comptia A+
IBM Data Analyst

Certificate

Comptia Security+

Certificate

Microsoft Azure Az-104

Certificate

Certificate, Capstone

Cisco Certified Network Assiocate

Certificate

Google Project Managment

Certificate

Google IT Support
Google Cybersecurity

Certificate

Certificate

Home Lab - Projects

Explore my work in IT helpdesk and networking projects.

Custom Built Router

On-going project, currently in its 3rd iteration. Running OPNsense, serving as the main firewall routing solution in my homelab.

NAS/Virtualization Server

Using an older dual-socket platform, I created a server that can be used to provision containers and VMs for use in labs and for everyday functionality in my life. Something that started as a Plex server on FreeNAS, to a Proxmox server hosting a variety of services.

In anticipation of starting CCNA I sought to get my hands on decommissioned Cisco equipment to run labs from. There is a practical point where Packet Tracer is more efficient. There are other times when getting in and setting up something experimented with in Packet Tracer to with real cables, finally gives a full and better picture of the operations.

Cisco Networking Stack
Cable Cutting and Other

Learn about the helpdesk projects I've completed, highlighting my ability to assist users, resolve issues efficiently, and implement effective support strategies that enhance user experience and satisfaction.

Work Experience

I have gained valuable IT helpdesk and networking experience through various projects. Focused on technical support.

Experience

Technical Instructor - Google IT Support

NPower Canada - Toronto, ON

2023

  • Kept Salesforce record of all attendance, grades, late/missing submissions, any and all further notable interaction with participants

  • Consistently met all deliverables ahead of schedule, executing tasks with exemplary precision while leading the development of novel projects and successfully training internal teams in all regions

  • Ensured SaleForce and other participant PI were kept safe and secure

Worked on networking projects, enhancing skills in configuration and troubleshooting network systems.

Salesforce / Administration / Data Administration

IT Technical Instructing

  • Kept Salesforce record of all attendance, grades, late/missing submissions, any and all further notable interaction with participants

  • Consistently met all deliverables ahead of schedule, executing tasks with exemplary precision while leading the development of novel projects and successfully training internal teams in all regions

  • Ensured SaleForce and other participant PI were kept safe and secure

Technical Support

  • Solved a wide variety of participant technical issues in real-time during lecture, study-time, seminar, or outside class. Often simple compatibility issues, some more complex involving permissions on borrowed devices

  • Created proactive measures to address more common issues in an organized manner

  • Assisted in addressing environmental technical issues affecting peers, or practical issues such as Google Workspace permissions in internal documents

Education

I have gained valuable experience in IT helpdesk and networking through various projects.

Focused on technical support.

NPower IT Analyst Program

Google IT Support

Sept 2022 - Dec 2022

  • Trouble-Shooting

  • Networking

  • Security

  • Operating Systems

  • System Admin

  • OSI Model

  • Windows

  • Linux

  • Mac

NPower Alumni Program Management Program

Google Project Management

Sept 2024 - Dec 2025

  • Foundations of Project Management

  • Project Initiation

  • Project Planning

  • Project Execution

  • Agile Project Management

  • Capstone: Applying Project Management in the Real World

A computer lab with several rows of black desktop computers placed on tables, each connected with various cables. The room has a blue carpet and the walls have bulletin boards with posters. The arrangement suggests a classroom or training environment.
A computer lab with several rows of black desktop computers placed on tables, each connected with various cables. The room has a blue carpet and the walls have bulletin boards with posters. The arrangement suggests a classroom or training environment.

Welcome to Calum McKinlay's Portfolio

Explore my journey in IT, focusing on helpdesk and networking. Here, I showcase my educational accomplishments, projects, and passion for technology to connect with potential opportunities.

Trusted Expertise

A close-up of a network switch or server rack with various colored Ethernet cables plugged into ports. The device features indicator lights, and the setting appears to be a technical or IT environment with several wires and cables.
A close-up of a network switch or server rack with various colored Ethernet cables plugged into ports. The device features indicator lights, and the setting appears to be a technical or IT environment with several wires and cables.

Innovative IT Solutions

Get in Touch

I am eager to connect and discuss opportunities in IT, particularly in helpdesk and networking. Let's collaborate on exciting projects!

Contact

Calum Mckinlay

Support

admin@calummckinlay.ca

Network and IT Support

Dedicated to helpdesk and networking excellence.

admin@calummckinlay.ca

© 2025. All rights reserved.

Resume
A laboratory setup featuring various networking and testing equipment on a table. A computer monitor displaying test results with a 'Pass' message is prominently positioned. Multiple cables in orange and blue are connected to devices labeled 'Optical Phase Modulation Meter' and 'Test Station'. The environment appears clean and organized, suggesting a professional or industrial setting.
A laboratory setup featuring various networking and testing equipment on a table. A computer monitor displaying test results with a 'Pass' message is prominently positioned. Multiple cables in orange and blue are connected to devices labeled 'Optical Phase Modulation Meter' and 'Test Station'. The environment appears clean and organized, suggesting a professional or industrial setting.